As Business & Analytic Manager, playing a key role in the Customer Care department, you provide important insights to improve the operation of the team.
Reporting to the Vice President for Customer Care, you oversee the business controlling and development of business cases for continuous improvement of the Customer Care department.
Your key responsibilities
Customer data analysis, business case development and management team support
End-to-end Customer Care business controlling
Support for internal and external stakeholders with data and business insights
Power Bi super/expert user:
Development, optimisation, and maintenance of Power Bi dashboards
Dashboard creation and maintenance
Secure transfer of key dashboards to Power Bi
Continued development and data validation
Warranty reporting ownership. Reporting of monthly costs associated with quality as well as warranty reporting analysis
P&L management for the Field Service teams.
What you bring
You have a background in financial controlling and reporting as well as experience with project management.
Moreover, you bring the following skills:
Advanced knowledge of Excel
Working knowledge of Microsoft Dynamics 365
Fluency in English (mandatory)
Customer-focused and solution-oriented
Accountable and driven to achieve
Comfortable collaborating across teams, cultures, and time zones.
What we offer
You will join our enthusiastic and diverse Customer Care department and work closely with multiple stakeholders, including the Service team, Supplier Quality, the Market Quality team, IT, Logistics, and Finance.
With approximately 1200 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and that constructive feedback makes us grow as professionals and as a company, and we have a genuine interest in learning from each other.
Compensation: Competitive salary and benefits package.
Location: Struer, Denmark; Kongens Lyngby, Denmark.
Start date: As soon as possible.
Travel: Approx. 5%
How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 16th June 2023.
If you want to know more about the position, you are welcome to contact our Talent Acquisition Specialist, Grant Stevens-Bulmer, on GRSB@bang-olufsen.dk. Please note that CV and applications sent directly to this e-mail will not be taken into consideration.
Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.
Bang & Olufsen has for more than 97 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design, and unrivalled craftmanship.
